
MEDICAL INFORMATION / MEDICAL ENQUIRIES
Capture and respond to information enquiries about the your products from healthcare professionals (HCPs), customers, patients, and other stakeholders – with full data privacy / cleansing
CARA for Medical Information
Deal with incoming Medical Information / Inquiries requests via call centres, emails and other channels. Real time searching for answers, including automatic sending, and full per country data privacy handling. The CARA for Medical information package is designed for accurate and efficient inquiry response with reduced turnaround times – customers typically reduce time to respond by over 60%
Key Medical Information features
- Automatic inquiry ingestion via email accounts
- Call Center screens to log calls while searching for / providing and logging initial answers
- Highly configurable security, allowing for management of inquiries and documents per country / per product
- Responses authored, reviewed and approved in the system by therapeutic area specialists and/or local MI Professionals
- Adverse Event management interfaces including ability to exchange information in ICH E2B R3 ICSR Standard format
- Automatic review cycle for standard response documents in coordination with local translations
- Traceability from global documents to local translations to trace impact and “where used” of changes to global content
- Automated translation to English for local language inquiry narratives
CARA Benefits
Maximise the user experience
simple to learn and use and personalised to each individual’s requirements
Access and manage content from one place
a single destination user interface, integrated seamlessly with multiple systems
Meet corporate and regulatory standards
configure CARA to suit your exact requirements
Supports the full document lifecycle
from creation to access, search, review, approval and publication
Automate manual processes
with CARA workflows
Easily navigate and search content
CARA provides multiple ways to access the information you need
Securely access content on the go
our mobile apps give you the full CARA experience
Securely share information with external partners
secure third-party access, watermarking and more
Over 400,000 users and growing…
