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MEDICAL INFORMATION / MEDICAL ENQUIRIES

Capture and respond to information enquiries about the your products from healthcare professionals (HCPs), customers, patients, and other stakeholders – with full data privacy / cleansing

CASE MANAGEMENT

CASE MANAGEMENT

Case management for Medical Information inquiries with easy case entry for local MI professionals and call centers, and automated email processing

DATA PRIVACY

DATA PRIVACY

Handling of Personally identifiable information (PII) with ability to configure rules per country for access, storage and removal

PORTAL ACCESS

PORTAL ACCESS

Simplified access for third parties to view information including more permanent access for Hospitals or other HCP groups, as well as internal users to search and contribute responses

REDUCED RESPONSE TIMES

REDUCED RESPONSE TIMES

Reduction in response times as the inquiries and responses are held in the same system and routed for review and approval, and automatic response packages built and sent out by multiple channels

CARA for Medical Information

Deal with incoming Medical Information / Inquiries requests via call centres, emails and other channels. Real time searching for answers, including automatic sending, and full per country data privacy handling. The CARA for Medical information package is designed for accurate and efficient inquiry response with reduced turnaround times – customers typically reduce time to respond by over 60%

Download Data Sheet

Key Medical Information features

  • Automatic inquiry ingestion via email accounts
  • Call Center screens to log calls while searching for / providing and logging initial answers
  • Highly configurable security, allowing for management of inquiries and documents per country / per product
  • Responses authored, reviewed and approved in the system by therapeutic area specialists and/or local MI Professionals
  • Adverse Event management interfaces including ability to exchange information in ICH E2B R3 ICSR Standard format
  • Automatic review cycle for standard response documents in coordination with local translations
  • Traceability from global documents to local translations to trace impact and “where used” of changes to global content
  • Automated translation to English for local language inquiry narratives

CARA Benefits

Maximise the user experience
simple to learn and use and personalised to each individual’s requirements

Access and manage content from one place
a single destination user interface, integrated seamlessly with multiple systems

Meet corporate and regulatory standards
configure CARA to suit your exact requirements

Supports the full document lifecycle
from creation to access, search, review, approval and publication

Automate manual processes
with CARA workflows

Easily navigate and search content
CARA provides multiple ways to access the information you need

Securely access content on the go
our mobile apps give you the full CARA experience

Securely share information with external partners
secure third-party access, watermarking and more

Over 400,000 users and growing…

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