Merck consolidates 12 siloed solutions to a single platform with CARA.

Learn how CARA helped a global Life Science company reduce cost and improve efficiency.


users 85,000 users
growth 12 systems consolidated
organise 18 million documents
tick 21 CFR Part 11

Merck KGaA – at a Glance

The Merck Group is a German multinational science and technology company headquartered in Darmstadt, with employees in 66 countries. The group includes around 250 companies; the main company being Merck KGaA in Germany. Merck is the oldest pharmaceutical company in the world, having recently celebrated it’s 350th anniversary.


The Problem

Merck KGaA had multiple siloed systems for managing Quality, Regulatory, Safety and Clinical (eTMF) processes.


The Solution

The solution was to implement CARA across the board as a replacement for these systems. This included the main Regulatory Submissions documentation system, Quality documents, PV documents, as well as Safety Data Exchange Agreements, which then automatically generates PSMF Annexes, reducing the cycle time from 3 weeks to minutes. Additionally, Merck has implemented CARA for eTMF as well as for managing Medical Inquiries. Call centre staff receive calls or emails with inquiries and can search for responses in real time, reducing the cycle time and improving the SLA achievements.

The Benefits

Users benefit from faster process times, better performance in CARA than previous systems, and a single UI that is consistent across repositories, allowing for reduced training. IT has an easier task with system maintenance and a single common infrastructure for their systems.

Since implementation, Merck have moved multiple systems in the Quality area to the CARA Cloud in 2021, which provided cost savings and increased efficiency. This cloud migration also allowed external companies to access the systems for collaboration.


Get in touch

    To view how we process your data, please read our Privacy Notice.