Support
Discover the ways in which we offer environment and customer support for the CARA Platform.

CARA Platform Support
Support Portal
Users retrieve information from the Solution page available on the Generis Support Portal. The Portal includes information about product releases, future project plans, configuration manuals, user manuals, installation guides, common questions and known issues articles.Level 1 Support
Lvl 1 support is your first point of contact. It’s responsible for acknowledging customer inquiries and gathering information to determine the issue, tracking and routing customer queries. Lvl 1 support provides solutions to basic access problems and known product issues.Level 2 Support
The second line of the support procedure – experienced and knowledgeable members provide solutions to the problems that cannot be handled by Lvl 1 support. Lvl 2 consists of Configuration team members, Infrastructure, and Product developers.Level 3 Support
Lvl 3 support resolves escalated issues and allocates additional resources as appropriate in case of urgent queries and outages.Latest Resources

31 August 2023
Why Your Organisation Needs a Content Services Platform
Content is the bedrock of every business today. It’s consumed, created, utilised, and relied upon by industries everywhere, which is…
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15 August 2023
What is Enterprise Data Management : Everything you Need to Know
In the fast-paced realm of modern regulated business, data reigns supreme as the ultimate driver for success. And where there’s…
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3 August 2023
CARA 5.9 Release – Key Features and Uses
Generis is pleased to announce the release of CARA 5.9. Join us for this webinar to hear about the new…
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