Support
Discover the ways in which we offer environment and customer support for the CARA Platform.

CARA Platform Support
Support Portal
Users retrieve information from the Solution page available on the Generis Support Portal. The Portal includes information about product releases, future project plans, configuration manuals, user manuals, installation guides, common questions and known issues articles.Level 1 Support
Lvl 1 support is your first point of contact. It’s responsible for acknowledging customer inquiries and gathering information to determine the issue, tracking and routing customer queries. Lvl 1 support provides solutions to basic access problems and known product issues.Level 2 Support
The second line of the support procedure – experienced and knowledgeable members provide solutions to the problems that cannot be handled by Lvl 1 support. Lvl 2 consists of Configuration team members, Infrastructure, and Product developers.Level 3 Support
Lvl 3 support resolves escalated issues and allocates additional resources as appropriate in case of urgent queries and outages.Latest Resources

30 May 2023
What is Business Process Management : Everything You Need to Know
Business Process Management (BPM) is a term used to describe a myriad of processes and has many connotations. And as…
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24 May 2023
How Low Can You Code: The Power of Low-Code Configuration
For years, the development and management of software has been done using traditional programming languages and tools. But amidst a…
Read MorePharma& Chooses CARA Life Sciences Platform as Basis for its Regulatory, Quality, and Legal System
Generis, creator of the cloud data, content, and business process management platform CARA, announces that pharma& has selected the CARA™…
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