Lifesciences
Support
Discover the ways in which we offer environment and customer support for the CARA Platform.
CARA Platform Support
Support Portal
Users retrieve information from the Solution page available on the Generis Support Portal. The Portal includes information about product releases, future project plans, configuration manuals, user manuals, installation guides, common questions and known issues articles.
Level 1 Support
Lvl 1 support is your first point of contact. It’s responsible for acknowledging customer inquiries and gathering information to determine the issue, tracking and routing customer queries. Lvl 1 support provides solutions to basic access problems and known product issues.
Level 2 Support
The second line of the support procedure – experienced and knowledgeable members provide solutions to the problems that cannot be handled by Lvl 1 support. Lvl 2 consists of Configuration team members, Infrastructure, and Product developers.
Level 3 Support
Lvl 3 support resolves escalated issues and allocates additional resources as appropriate in case of urgent queries and outages.We’re here to help
We aim to make the CARA Platform as user-friendly and streamlined as possible, but the occasional snag is unavoidable, so we make sure you can easily access the right support for any issues you may encounter.
24-hour Support
Training courses & videos
Multi-lingual support
Dedicated & experienced team
Latest Resources
4 November 2026
What Is SEC Rule 17a-4? A Plain English Guide to Broker-Dealer Recordkeeping
If you work at a broker-dealer, SEC Rule 17a-4 is probably on your radar already. If it isn’t, you might…
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3 November 2026
Why the Manufacturing Industry Needs a Compliance-Driven Document Management System
Manufacturing has always run on documentation. Work instructions, quality records, supplier certifications, engineering change orders. The paperwork has simply moved…
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29 October 2026
Sovereign Cloud Explained: What It Actually Means, and Why the Timing Matters
Data residency and data sovereignty sound like the same thing. They aren’t, and the gap between them is exactly what…
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