Lifesciences
Design & Implementation
Our process for implementing CARA ensures a seamless and pain-free journey to better content, data, and business process management.
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Our Design & Implementation process
Requirements & Design
We run workshops to capture the Business Explanations behind each User Requirement. We then write a Technical Execution Description for each of those Business Explanations to explain exactly how it will be achieved in CARA. The end result is a detailed, traceable explanation of the What, Why, and How for every single requirement.
Configuration
CARA is the most configurable content, data, and business process management platform on the market. There are over 40,000 options to help tailor the platform to meet your specialist requirements.
Our Client Delivery teams know the best way to achieve your design goals, and work on average 4x the speed of external consultants due to their expertise.
Environment Support
Generis provides a series of environments in order to streamline the test and validation process, whether you’re implementing in the cloud or on premise. Our design, sandbox, development, test, and production environments are kept separate to ensure compliant, traceable implementation.
Validation
Our validation team has decades of experience in regulated industries, taking the burden off the customer. We will ensure that any configuration changes that we make together to tailor the product to your processes, are carefully and efficiently validated.
Training & Support
We offer comprehensive training for our platform – both end user training, and administrator / technical classes. These are instructor-led which can be online or in person, we also offer training videos, webinars, eLearning and documentation.
In addition to the standard Tier 3 support for our software, we offer 24/7 Tier 2 application support.
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